1800 062 058 to lodge a complaint over the phone between 9am and 5pm (Victorian time), Monday to Friday.
Free call from a fixed line; standard mobile call rates from a mobile.

131 450 - Telephone Interpreting Service OR
call 1800 062 058 and we will organise an interpreter for you

1800 675 692 for consumers with access to a TTY machine,
or see Telstra's TTY payphone locator

Note: before you contact us on the TTY, please read the questions we will ask you by downloading our consumer complaint form (47KB) or looking at our online complaint form

• Make an Internet Relay Call from your computer or your mobile - read factsheet about this
• Use instant message to make a call
• Speak and read - with TTY
• Type and listen - with TTY
• Type & read - with TTY or internet relay
• Speak and listen - with landline or mobile

PO Box 276
Collins Street West VIC 8007

Level 3, 595 Collins St, Melbourne

• Wheelchair access and facilities
• Very close to Southern Cross Station, which has lift access
• Tram numbers 30, 31, 109 & 112 stop just outside the building

The TIO is open between 9am and 5pm Australian Eastern Standard Time.

We will be closing at 3pm on Wednesdays 24 and 31 December 2008. View all our holiday opening hours