TIO - contact the Telecommunications Industry Ombudsman

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Contact the TIO

Hours	»	The TIO's office hours are 9am to 5pm Monday to Friday, Australian Eastern Standard Time (Victoria and NSW time)
Telephone	»	1800 062 058 for enquiries and complaints Free from a landline; standard mobile call rates from a mobile
Telephone	»	Switchboard telephone: +61 (0)3 8600 8700
Online form	» Complete this form for enquiries and new complaints » Use the update form if you have a TIO reference number
TTY	»	1800 675 692 for consumers with access to a TTY machine, or see Telstra's TTY payphone locator Note: before you contact us by TTY, you can preview the questions we will ask you on our online complaint form or consumer complaint fax form (47KB)
Interpreter	»	131 450 - Telephone Interpreting Service OR call 1800 062 058 and we will organise an interpreter for you
National Relay Service	»	1800 555 677 for consumers with a hearing disability •Make an Internet Relay Call from a computer or mobile - factsheet •Use instant message •Speak and read - with TTY •Type and listen - with TTY •Type and read - with TTY or internet relay •Speak and listen - with landline or mobile
Email	» Online form for enquiries and new complaints » Update form if you have a TIO reference number » tio@tio.com.au for general admin issues or if you have no access to our online complaint forms
Fax	» Fax our complaint form (47KB) or your complaint letter to 1800 630 614 » Switchboard fax for non-complaint matters: +61 (0)3 8600 8797
Post	»	PO Box 276 Collins Street West VIC 8007 We accept letters written in braille
Visit us	»	Level 3, 595 Collins St, Melbourne Wheelchair access and facilities Very close to Southern Cross Station, which has lift access Tram numbers 30, 31, 109 & 112 stop just outside the building
Website feedback form	»	General online feedback form (NOT for enquiries or complaints about a company - use our online complaint form or update form if you have a TIO reference number)

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