Consumers

1. Are you a residential or small business consumer?
2. Do you have a problem with your telephone, mobile phone or Internet service?
3. Have you tried resolving the problem directly with your telephone or Internet service provider, without success?

Yes? Then perhaps the TIO can help.

Want to make a complaint right now?

You can lodge a complaint online via our website, by completing and faxing a complaint form, by email or in person.

• Lodge an online complaint on our website
• Update us online about a complaint you have already lodged
• Print and fax us a complaint form - PDF 45.86KB / 3 pages
• Authorisation form (complete this if you want someone to act on your behalf)
  - 1 page PDF / 102.85 KB
• All our contact information

Want to know what we think before you call us?

Want to know what we think before you contact us? You can do some research about your complaint online. We have provided answers to some of the most frequently asked questions and explained our approach to many different complaint issues:

• General complaint information
• Frequently Asked Questions & links
• Policies & Procedures
• Position Statements
• Determinations
• Consumer Fact Sheets
  • Fact Sheet for non-English speakers

Want more information?

The TIO produces a quarterly newsletter, an annual report and a range of publications containing valuable information about the TIO's powers and jurisdiction. We also publish media releases and public notices about current issues that affect consumers. You can view these online or join our mailing list to receive copies by email or post.

• Publications
• Media Releases
• Join TIO Mailing List
• List of TIO Members

No luck?

If the TIO can't help you, perhaps there are other organisations that can.