For consumer advocates and representatives

The TIO accepts complaints from advocates on behalf of consumers.

Make a complaint on behalf of another person

You can lodge a complaint online via our website, by completing and faxing a complaint form, by email or in person. In the interests of fairness we ask that you give the provider in question an opportunity to resolve the complaint before contacting us.

• Authorisation form - PDF 1 page - 102.85KB
• Fax us a consumer complaint form - PDF 45.86KB / 3 pages
• Lodge an online complaint on our website
• Update us online about a complaint you have already lodged
• All contact information

About us

Want to know what we think before you contact us? You can do some research about your complaint online. We have provided answers to some of the most frequently asked questions and explained our approach to many different complaint issues:

• General complaint information
• Frequently Asked Questions & links
• Policies & Procedures
• Position Statements
• Determinations
• Consumer Fact Sheets
  • Fact Sheet for non-English speakers

Want more information?

The TIO produces a quarterly newsletter, an annual report and a range of publications containing valuable information about the TIO's powers and jurisdiction. We also publish media releases and public notices about current issues that affect consumers. You can view these online or join our mailing list to receive copies by email or post.

• Publications
• Media Releases
• Public Notices
• Join TIO Mailing List

Need to know more about the TIO?

The TIO's Policies and Procedures Manual is available online or in PDF format. You can also view the TIO's Constitution and Memorandum and Articles of Association.

Here is a list of TIO Members

No luck?

If the TIO can't help you, perhaps there are other organisations that can.